Privacy Policy

This Privacy Policy describes how Mon Ami Tours collects, uses, and protects your personal data when you visit our website www.monamitours.pt

Information We Collect
We may collect personal information such as your name, email address, phone number, and booking details when you contact us or make a reservation. We may also collect payment information, which is processed securely by third-party providers such as Stripe or PayPal. We do not store your payment details.
We collect technical data including IP address, browser type, pages visited, and time spent on our site using tools like Google Analytics. We also use cookies to improve your browsing experience. For more details, see our Cookie Policy.

How We Use Your Information
We use your personal data to provide and manage our tours and services, respond to enquiries, process bookings, improve our website and user experience, comply with legal and regulatory obligations, and send relevant updates or marketing communications if you have opted in.

Legal Basis for Processing
We process personal data under the following lawful bases defined by GDPR:
Contract, to perform our obligations when you make a booking or enquiry.
Consent, when you subscribe to newsletters or marketing updates.
Legal obligation, to comply with accounting, taxation, or regulatory requirements.
Legitimate interest, to improve our services and user experience.

Data Sharing
We do not sell your data. We may share limited information with service providers such as payment gateways, email systems, or booking platforms strictly for operational purposes, and with regulatory authorities when legally required. All partners are bound by data protection obligations.

Data Retention
We retain personal data only as long as necessary to fulfil the purposes for which it was collected or to comply with legal obligations such as tax records.

Your Rights
Under GDPR, you have the right to access your personal data, request correction or deletion, withdraw consent at any time, object to processing, and request data portability. To exercise these rights, contact us at info@monamitours.pt

Security
We take appropriate technical and organisational measures to protect your data from unauthorised access, disclosure, or loss.

Third-Party Links
Our website may contain links to external sites. We are not responsible for their privacy practices. Please review their privacy policies when visiting them.

Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page.

Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at info@monamitours.pt